RETURNS / REFUNDS:
*Items must be purchased on our website to be eligible for a refund.
*If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused and sent back to us prior to processing a refund. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours. Please allow 3-5 business days for this to reflect in your account. Orders that have used a promo/coupon code are final sale. ALL limited-edition and sale products are not eligible for return or exchange.
DAMAGED MERCHANDISE:
*If there was an error with your order, or you have received defective merchandise, please email olivia@oliviabarrionuevo.live-website.com
* Customers are responsible for shipping expenses unless otherwise noted.